Payment, Shipping and Handling
Mohop shoes are individually handmade at the time of your order, and your credit card or paypal account will be charged at the time you place your order. The typical wait time for your shoes to be crafted from scratch is listed in each product description. Please contact us if you need shoes faster for a special event!
We ship to many countries worldwide - if you don't see your country listed, please contact us! Outbound shipping costs are FREE with tracking and insurance included by US Postal Service. Once your order ships, you will receive an automated e-mail with tracking information. With international orders please note, there is some variation between which services are available to which country, and there may be further delays at customs or due to other circumstances beyond Mohop's control. Although we've found it's the best option for avoiding surprise "brokerage fees", your country may charge additional taxes, handling fees and import duties that you will be responsible for, and that Mohop unfortunately has no control over. Please check with your local post office for further information.
If you would like to change shipping services please contact us but please note you will be responsible for any additional charges.
*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS*
Repairs and returns
Unworn Mohop shoes can be returned FOR ANY REASON for a full refund or exchange within 30 days of the arrival of your shipment. Please try on your shoes on a clean indoor floor - shoes showing wear-and-tear cannot be accepted for return/exchange. Any defects in workmanship will be repaired free-of-charge within one year of purchase (i.e., if something has broken or is threatening to break); shoes showing regular wear-and-tear may be shipped back to Mohop for refurbishment. Please e-mail us at firstname.lastname@example.org if you have any questions about your shoes!
*Customer will be responsible for return shipping costs*