We make everything to order! Typically, items ship within 6 business days. Sometimes we can accommodate urgent deadlines - send us an email if you need something made extra quickly.
Standard outbound shipping costs are FREE via the U.S. Postal Service for all domestic orders. UPS upgrade is available for an additional $6 fee. International shipping is also available to many countries. Further shipping info is here.
Refunds are accepted on unworn items in new condition, shipped within 30 days of delivery. Refunds are not accepted on personalized items etched with initials, monograms, and/or names. Further refund info is here.
We take care to use the highest quality US-origin materials available, with strong consideration for environmental impact. So, good news, your Mohop products need little attention and will appear like new for years. Our leather-like material is 100% nylon and is water, scratch, and stain resistant, and the finish will not peel or rub off as with PU, PVC or vinyl. We recommend wiping dirt with soap and water, but cleaners such as 409 can be used as well (please first test in an inconspicuous area).
We guarantee everything we make for one year (excluding face shields) - if anything breaks, we'll repair or replace for free. Resoling of shoes is excluded as regular wear-and-tear; we do offer refurbishing but encourage you to use your local cobbler to replace worn soling.
Wood Shoe Care:
Clog bases - Clean light wood on clogs in the sink with warm water and a Mr. Clean Magic Eraser, and let dry overnight.
Wedge bases - Clean cherry or walnut wood on wedges by wiping clean with soap and water. Let dry, then apply a bit of oil to brighten the wood. Mineral oil, olive oil, cutting board oil, and so on will do the trick.
Mohop was established in 2005 as a joyful and hope-filled alternative to today's excessive mass production and rampant consumerism. We recognize that current manufacturing systems are often based on exploitation of people, animals and the planet. We are committed to developing fabrication processes and products that celebrate artisanship and ingenuity, while being better suited to the challenges of the 21st century.
Our core principles are:
To fairly compensate and respect labor, with all production based in USA,
To use completely vegan and cruelty-free materials and processes,
To source environmentally sustainable materials and develop eco-conscious processes,
To innovate systems of operation that efficiently produce only what people want or need, to their unique size or preference,
To always learn and evolve... and to have fun! 🥳