Returns and Exchanges

REPAIRS AND RETURNS

 

Shoes:

Unworn Mohop shoes can be returned FOR ANY REASON for a full refund or exchange within 30 days of the arrival of your shipment. Please try on your shoes on a clean indoor floor - shoes showing wear-and-tear cannot be accepted for return/exchange. Any defects in workmanship will be repaired free-of-charge within one year of purchase (i.e., if something has broken or is threatening to break); shoes showing regular wear-and-tear may be shipped back to Mohop for refurbishment. Please contact us at shoes[at]mohop.com if you have any questions about your shoes!

Handbags:

Mohop handbags can be returned FOR ANY REASON for a full refund or exchange within 30 days of the arrival of your shipment. Used handbags or bags showing wear-and-tear cannot be accepted for return/exchange.  We design and craft all our products to be durable as they are cute so each bag comes with a one-year workmanship guarantee. Any defects in workmanship will be repaired free-of-charge  (i.e., if something has broken or is threatening to break); If any issues arise or have any questions about your purchase please contact us at shoes[at]mohop.com.

*Customer will be responsible for return shipping costs*